After the U.S. declared a national emergency, COVID-19 cases in New York began to surge, reaching more than 10,000 new infections per day in early April.
How New York looked during the pandemic through the eyes of locals
By June 2020, New York had recorded nearly 400,000 COVID-19 cases and around 30,000 deaths, making it one of the hardest-hit regions in the United States.Governor Andrew Cuomo announced a stay-at-home order on March 20, requiring residents to avoid unnecessary outings and businesses to shift to remote work. With offices and attractions closed, the once-bustling streets of Manhattan turned into what felt like a ghost town.
Many around the world were shocked to see the “city that never sleeps” suddenly fall silent. The sight of an empty Times Square was unimaginable for most New Yorkers.
Broadway suspends all shows through the end of the year
Broadway announced that all performances would remain canceled through the end of the year. Theaters for hit musicals like The Phantom of the Opera, Chicago, and Aladdin remain closed. Even as restrictions gradually ease, live theater will take time to return, as it requires new safety protocols for both audiences and performers.
Frozen and other shows end their Broadway runs early
After multiple postponements—from April to June, then to September, and later to January—several productions ultimately closed permanently. Among them were Frozen, Beetlejuice, Who’s Afraid of Virginia Woolf?, and Hangmen. Rather than returning to Broadway, some plan to continue with U.S. or international tours once conditions allow.
Reflections on Broadway during the shutdown
As a local ticket seller and Broadway fan, I’ve watched countless shows over the years. Walking through Times Square after dark and heading to a theater was part of everyday life. The thrill of watching a one-of-a-kind live performance, waiting for the cast at the stage door, and then heading home filled with excitement—that was the rhythm of Broadway. It’s heartbreaking to think that such moments have vanished, even temporarily.
Streaming brings Broadway to audiences at home
During lockdown, Broadway performers turned to online platforms to stay connected with fans. Many released creative performances on YouTube and social media.
For example, late-night host James Corden aired a moving performance of “You Will Be Found” from Dear Evan Hansen, spreading hope to those feeling isolated. The cast of Hamilton performed via Zoom, a clip that went viral with more than three million views. The filmed version of Hamilton also became available on Disney+, drawing global attention for making a Broadway show accessible to everyone.
For example, late-night host James Corden aired a moving performance of “You Will Be Found” from Dear Evan Hansen, spreading hope to those feeling isolated. The cast of Hamilton performed via Zoom, a clip that went viral with more than three million views. The filmed version of Hamilton also became available on Disney+, drawing global attention for making a Broadway show accessible to everyone.
Comparing COVID-19 to 9/11
As the world adapts to life “with COVID,” it will take time for New York to fully recover as a top global destination. Speaking as a local travel professional, this period has been a test of resilience and purpose.The current crisis is even more devastating than the aftermath of 9/11. Yet, our passion to share the magic of Broadway when the curtains rise again has not changed.
Until that day, please stay safe and healthy. We look forward to welcoming travelers back to a vibrant New York and once again celebrating the power of live theater.
Looking ahead: Broadway’s post-pandemic reopening
No one knows exactly when international travel will resume, but that day will come. When Broadway reopens, make your experience even more memorable by learning a little about its history and shows in advance. Explore our detailed Broadway musical guides to prepare for your next trip to New York.
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